- Is all merchandise new?
All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.
- How can I track my shipment?
Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order’s shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.
- How will I know that my order is placed successfully?
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- What payment methods do you accept?
Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits.
- Why was my order canceled?
Every order is unique so reasons for cancellations and delays vary. We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Your order may have been cancelled due to declined by our security verification system. They can be, but not limited to:
Quantity of items ordered
The address and telephone number you provided for your credit card account does not match what your bank has on file
You are shipping your order to an address other than your billing address.
- My order was canceled but why were funds still deducted from my bank account?
In the event of your order refunded or canceled, It may take 7-21 business days based of your credit card issuer’s policies for funds to be available back in your account.
- There is something missing/ defective/ not what I ordered. What do I do?
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us and raise a return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 30 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email [email protected] for assistance.)
- I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.
- I ordered the incorrect item(s). What do I do?
You can email us and request for a return claim. You can also read the “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL.
- I forgot to add an item to my order or need to change my order. How do I do this?
Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).